Responsible Gaming

Our Commitment to You

At tgbet, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that every player deserves access to tools that help them stay in control of their gambling activity. Whether you play cricket betting, slots, or live casino games, tgbet provides a suite of self-management features designed to keep your experience healthy and enjoyable at every stage.

Problem gambling can affect anyone, regardless of income, education, or background. Recognising early warning signs and using the right tools at the right time can make a meaningful difference. tgbet actively encourages all players — particularly those in Dhaka, Chittagong, Sylhet, and across Bangladesh — to set personal limits before they start playing, and to review those limits regularly.

Self-Management Tools

tgbet provides the following tools directly within your account settings. You can activate, adjust, or request these features at any time by logging into your account or contacting our support team at [email protected].

Recognising Problem Gambling

Gambling becomes a problem when it stops being a source of entertainment and starts negatively affecting other areas of life. The following warning signs may indicate that gambling is becoming harmful. If you recognise several of these in yourself or someone close to you, please reach out for support immediately.

• Spending more money on gambling than you can realistically afford to lose.
• Chasing losses — placing larger bets in an attempt to recover money already lost.
• Gambling interfering with work, family responsibilities, or social relationships.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling irritable, anxious, or restless when not gambling or when trying to cut down.
• Lying to family members, friends, or support networks about the extent of gambling activity.
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.

How to Set Your Limits on tgbet

Setting limits on tgbet is straightforward. Follow these steps to activate any self-management tool on your account:

1. Log in to your tgbet account using your registered credentials.
2. Navigate to Account Settings from the main menu or your profile icon.
3. Select the Responsible Gaming section within your account settings.
4. Choose the tool you wish to activate — deposit limit, loss limit, time-out, reality check, or self-exclusion.
5. Confirm your selection. Changes that restrict your activity (lower limits, time-outs, exclusions) take effect immediately.

Self-Exclusion in Detail

Self-exclusion is tgbet's most comprehensive responsible gaming tool. When you activate self-exclusion, your account is immediately closed for the duration you have selected. You will be unable to log in, deposit, withdraw pending balances above the minimum threshold, or place any bets. All promotional communications are suspended for the duration of your exclusion.

Available self-exclusion periods are: 6 months, 1 year, 3 years, and indefinite. After the exclusion period ends, a minimum 24-hour cooling-off period applies before any reinstatement request can be reviewed. Indefinite exclusions can only be reversed after a minimum of 5 years and following a formal written request reviewed by our responsible gaming team.

Tips for Playing Responsibly

Responsible gambling starts with healthy habits before you even open the app. Here are practical principles that every tgbet player should keep in mind:

• Only gamble with money you can genuinely afford to lose — never use funds set aside for rent, food, utilities, or family expenses.
• Set a fixed budget for each session and stop when it is reached — regardless of whether you are winning or losing.
• Take regular breaks during long sessions. Step away from the screen, stretch, and return with a clear head.
• Never gamble when you are tired, emotionally upset, stressed, or under the influence of alcohol.
• Treat gambling as entertainment with a cost — like a cinema ticket or a meal out — not as a strategy to make money or solve financial problems.
• Keep gambling in balance with other leisure activities. Maintain social connections, hobbies, and time with family and friends.

Protecting Young People

tgbet takes its obligation to prevent underage gambling extremely seriously. Our platform requires all users to confirm they are aged 21 or above at the point of registration. We conduct age verification checks as part of the KYC process and reserve the right to request documentary proof of age at any time.

If you share a device with younger household members, we recommend using your device's parental control features to restrict access to gambling websites. Additionally, please ensure that your tgbet login credentials are kept private and are never shared with anyone, particularly with minors.

Get Help — You Are Not Alone

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Reaching out early makes a real difference. tgbet's support team is available around the clock to assist you confidentially, without judgment, and with your wellbeing as the sole priority.