Privacy Policy

Introduction

tgbet ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access and use the tgbet website, mobile platform, and associated services (collectively, the "Platform"). This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we apply, and the rights available to you as a data subject.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue your use of the Platform immediately and contact our support team if you wish to request deletion of any previously collected data.

Your Privacy at a Glance

1Information We Collect

tgbet collects personal data through several channels during the course of your use of the Platform. The categories of personal data we may collect include, but are not limited to, the following:

• Registration data: full name, date of birth, email address, phone number, and residential address provided when you create your tgbet account.
• Identity verification documents: copies of government-issued photo identification (such as a National ID card or passport) and proof of address, collected as part of KYC compliance.
• Financial data: transaction histories, deposit and withdrawal records, payment method identifiers (e.g., bKash account numbers, bank card last four digits), and associated financial activity on the Platform.
• Usage data: IP address, device type, operating system, browser type and version, session duration, pages visited, click-stream data, and referral sources collected automatically when you access the Platform.
• Communications data: records of any correspondence between you and tgbet, including support tickets, live chat transcripts, and email exchanges.
• Responsible gaming data: records of any self-exclusion requests, deposit limit settings, session time preferences, or time-out activations associated with your account.

We collect only the personal data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless expressly required for identity verification in specific regulatory contexts.

2How We Use Your Information

tgbet uses the personal data we collect for the following purposes, each of which is underpinned by a legitimate legal basis as set out in Section 3 of this policy:

• Account administration: to create, manage, and maintain your tgbet account, including verifying your identity, processing your registration, and providing you with access to all Platform features.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records in accordance with applicable law.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and any other legal obligations that apply to the operation of an online gaming platform.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide you with assistance related to your account and your use of the Platform.
• Platform improvement and analytics: to analyse usage patterns, identify technical issues, test new features, and continuously improve the performance, security, and user experience of the Platform.
• Responsible gaming: to monitor account activity for signs of problem gambling behaviour, to enforce self-exclusion restrictions, and to provide access to responsible gaming tools in accordance with our Responsible Gaming policy.

3Legal Basis for Processing

tgbet processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: processing that is required to perform the contract between you and tgbet, including account registration, payment processing, and delivery of the gaming services you have requested.
• Legal obligation: processing that is necessary for tgbet to comply with applicable laws and regulations, including AML obligations, KYC requirements, and any mandatory data retention laws.
• Legitimate interests: processing that is necessary for the legitimate business interests of tgbet, including fraud prevention, Platform security, abuse detection, and analytics — provided those interests are not overridden by your privacy rights.
• Consent: where processing is not otherwise justified, tgbet will ask for your explicit consent before processing. You may withdraw your consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out before the withdrawal.

4Sharing of Personal Data

tgbet does not sell or rent your personal data to third parties. We may, however, disclose personal data to the following categories of recipients where necessary and proportionate:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive the minimum financial data necessary to process your transactions securely. These providers are contractually bound to handle your data in accordance with applicable data protection standards.
• Technology and infrastructure partners: third-party service providers who assist in operating the Platform, including game studios such as Pragmatic Play and Evolution Gaming, cloud hosting providers, and cybersecurity vendors. These parties access only the data necessary for their specific function and are bound by confidentiality obligations.
• Regulatory and law enforcement authorities: where tgbet is legally required or compelled by a court order or regulatory directive to disclose personal data, we will comply with such requirements. Where permitted by law, we will notify you of such a disclosure.
• Business successors: in the event of a merger, acquisition, asset sale, or corporate restructuring involving tgbet, personal data may be transferred to a successor entity, provided that entity agrees to handle your data in a manner consistent with this Privacy Policy.

5Cookies & Tracking Technologies

tgbet uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform. The following categories of cookies may be in use:

• Essential cookies: strictly necessary for the Platform to function. These cannot be disabled as they enable core features such as session management, secure login, and the integrity of financial transactions.
• Functional cookies: allow the Platform to remember your preferences, such as language settings and display options, to provide a more personalised experience on subsequent visits.
• Analytics cookies: collect aggregated, anonymised data about how users interact with the Platform, including which pages are visited most frequently, which features are used most, and where users encounter errors. This data helps us improve the Platform.
• Security cookies: used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts. These cookies are essential for maintaining the integrity and safety of the Platform.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

6Data Retention

tgbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply: account data is retained for the duration of the account's active existence and for a minimum period thereafter as required by financial record-keeping regulations; KYC documents are retained for the period required by applicable AML legislation; transaction records are retained for a minimum of five years following the date of the transaction; communication records are retained for a period proportionate to the nature of the correspondence and any associated dispute resolution requirements.

When personal data is no longer required, tgbet will securely delete or anonymise it in accordance with industry best practice. Where anonymisation is used, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

7Data Security

tgbet takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to, SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls ensuring that only authorised personnel can access personal data, regular security audits and vulnerability assessments, and staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, tgbet will notify affected users and relevant authorities in accordance with applicable data breach notification obligations.

8Your Rights

As a data subject, you hold a number of rights in relation to the personal data that tgbet holds about you. To exercise any of the rights listed below, please contact us at [email protected] with a clear description of your request:

• Right of access: you may request a copy of the personal data we hold about you, including information about how it is used, who it is shared with, and how long it is retained.
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to overriding legal retention obligations, such as those relating to financial records and AML compliance.
• Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: where processing is based on your consent or on contractual necessity, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: you may object to the processing of your personal data where it is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

tgbet will respond to all data subject requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

9Children's Privacy

The tgbet Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account.

10Third-Party Links

The Platform may display content from third-party game providers such as Pragmatic Play and Evolution Gaming. While we take reasonable steps to ensure our partners maintain appropriate data protection standards, tgbet is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.

11Changes to This Privacy Policy

tgbet reserves the right to update or revise this Privacy Policy at any time. Changes will be published on this page with an updated effective date. Where a change materially affects your rights or the way we process your personal data, we will make reasonable efforts to notify registered users by email or through an in-platform notification prior to the change taking effect.

Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend bookmarking this page and reviewing it periodically to stay informed of any changes.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tgbet processes your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days of receipt.

Email: [email protected]